With 24 years of experience in the IT Service Management and Customer Care Industry, Adolfo Bonilla has successfully built and managed operations in Central America and the United States, for both captive and outsourcing companies.
He holds a master's degree on International Businesses from the Universidad Internacional de Las Americas in San Jose, Costa Rica and is a certified ITIL Manager on Service Management. In his professional life, Mr. Bonilla has had the privilege of working for very renowned companies like Procter & Gamble, HP and Amazon, and BPO challengers like CSS Corp.